Customer model in Oracle 11i

Features of Customer Model:

• The 11i customer model is build to handle the new requirements of CRM and e-commerce. These new requirements introduced new features and user interfaces for the 11i Customer Model

• The customer model is based on a new foundation that provides for a number of important new features in Release 11i+ and Release 12

• The 11i Customer Model handles customer types of organizations and people.

• Modify customer form to match against and link with global registry

• Establish global registry of organizations, people, locations, and the relationships among them

Global: Parties, Party sites, Locations, Customer accounts
Org-Specific: Customer account sites

• Customer addresses do not have to be duplicated across operating units -- they can be created once then referenced by different operating units

• Provides foundation for linking suppliers and customers in future.

• AR customer modules do not expose all capabilities and attributes from new model

• Party Registry

 Information about your different relationships are tied to one “source of truth” representation of the person or business
 A Party is anything that can enter into business relationships with another party


• Customer Addresses

 Multiple parties can do business at one location
 Addresses are global, not specific to operating units
 Address validation using Vertex or Tax Ware information
 Flexible address formatting with seeded and custom formats